What startup fees are associated with setting up a new account?
A one-time setup fee will be charged to your account. The setup fee is normally $175.00.
Promotional offers may apply in some instances, waiving some of these fees.
First Advantage Employment Advantage accepts all Credit cards EXCEPT Discover.
How quickly can I start ordering if I fill out the
online application today?
Credit Card customers - 7 to 10 business days to setup.
Invoice customers - 7 to 10 business days to setup.
I can't access some of the links on your website - what could be wrong?
First Advantage must maintain a high level of security because sensitive
information is transferred via the web. First Advantage Employment Advantage is compatible with
both Microsoft® Internet Explorer 6+ and Netscape® Communicator 7+.
If you need to update your browser version, please follow the links below:
Microsoft - http://www.microsoft.com/windows/Internet-explorer/default.aspx
Netscape - http://browser.netscape.com/
I want to use your service - what's the setup procedure?
Please click on the "Sign Up Now" button and fill out our New User Application. After clicking
on the "submit" button at the bottom of the page, you should see a confirmation pop-up window
(don't close your browser until you see this). Once the form has been successfully submitted,
First Advantage Employment Advantage will review your application and send you a confirmation e-mail when your company has
been approved. The e-mail will contain your account number and password - your account is now
activated for use.
How quickly can I retrieve results after submitting an order?
Within a few minutes: First Advantage National Criminal File, First Advantage
State Criminal Database Search, Motor Vehicle Records, Credit History
Checks, Social Security Verifications, Identity Verifications
24 hour turnaround: State Sexual Offender Search
1-3 business days: Education Verification, Employment Verification,
County and Federal Courthouse Search, Reference Check, Professional
Licensure Verification, Workers Comp. Check
Do I have to purchase reports in a package?
Customers have two options: they can order individual products from our "A
la carte" menu, or they can select a package.
Which package is best for me?
First Advantage members have 3 packages to choose from:
- Basic - this package is appropriate when hiring candidates
with limited experience, credentials and have limited authority on the
job.
- Basic Plus - this package is appropriate for positions that have
some authority and moderate work experience and/or where credentials are
required.
- Advanced - this package is appropriate for positions with
financial and/or decision making authority, a high level of
experience and/or credentials are required.
Does First Advantage have examples of FCRA Consent forms and Adverse Action forms for their customers?
Yes - Once a First Advantage member logs into our secure site with their Account
number and Password, they can find these forms under the "Helpful Links"
section.
What types of Criminal Searches does First Advantage offer?
First Advantage National Criminal File
State Sexual Offender Search
First Advantage State Criminal Database Search
County Courthouse Search
Federal Courthouse Search
Does a Federal Courthouse Search offer criminal records from all 50 states?
No - there are 93 Federal District courts in the U.S. and each courthouse is
ONLY responsible for storing criminal records on cases filed in their
district.
My company is fairly large, and I have managers in different office
locations using First Advantage. Can one account have multiple users?
Yes, you can add multiple users to an account. You can also setup the
account so that some of the users can only "submit" requests, some can only
view the results, and others can have "super user" access to all of the
controls. Call customer service for details.
I am interested in using your service - who can I call for more information?
Thank you for your interest!
Please call First Advantage New Sales at 1-800-853-2414
How do you receive State Background checks "instantly"?
Information is transferred electronically. Some states allow First Advantage to
electronically search through their criminal databases. The database is
owned and maintained by that particular state, not by First Advantage.
Should I be aware of any Federal regulations that apply to screening
applicants in an employment setting?
An employer must obtain the written consent of an applicant before using the
First Advantage service. These are mandatory guidelines addressed by the FCRA
(Fair Credit Reporting Act), which is a Federal policy.
If a person is refused employment due to bad background report, what
guidelines/ rules apply?
FCRA guidelines apply - that information is available to all First Advantage members.
Do you provide a nationwide screening for criminal background checks?
Yes, we have a First Advantage National Criminal File Search that pulls data
from various state repositories and also contains First Advantage proprietary
information.
Our hiring is seasonal - I have a large amount of candidates to screen
at one time. Do you have batch processing?
First Advantage will handle batch requests for customers that have over 100
individuals to screen at one time. Pricing discounts may also apply.
Please call New Sales at 1-800-853-2414 for details.
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